AGL Terms & Conditions
PLACING AN ORDER – By placing an order with us, you are agreeing to the following terms and conditions when purchasing from Always Green Lawns Ltd: 1.1 Dispatch Policy While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday, in 7-14 working days of placing your order. Express delivery is also available on request. In the event that you are not available to provide a signature on the pre-arranged date, then you may be charged for re-delivery. Deliveries cannot be left outside in porches, garages or any other location. Please note: We only deliver to United Kingdom.
CANCELLATIONS & RETURNS – We do not accept returns without due reason i.e. faulty goods. If the grass is defective you must contact the office within 24 hours of the delivery to arrange a collection. All returns for any reason other than defective goods are subject to a collection charge. To cancel your order you must inform us by email 14 days prior to planned install or delivery date for gardens and landscape products. For recreational and sport specific turf once agreement is signed the order cannot be cancelled without incurring costs. Specifications cannot be altered unless AGL considers it possible without altering the end product.
DAMAGED OR FAULTY GOODS – The goods should be fully rolled out and inspected before use. Damaged / faulty or incorrect goods must be reported to us immediately, either by phone: 07950 499070 or by email. We will then make further arrangements with you to replace the goods if found to be faulty or incorrect. Do not fit the turf as you will be liable for the costs. Our team if installing will inspect the product prior to installation. If you are arranging an independent fitter to install, we suggest that you do not schedule any installation work until a few days after receiving the delivery. This will enable you to check the goods and resolve any technical issues. Creases Due to the molecular structure of the fabric it does crease when rolled. Creases will fall out within three months of the installation or supply. The grass is not classed as faulty if delivered or installed with creases. If AGL are installing the surface, AGL installers will over-stretch the grass and fix securely. The grass will decrease quite noticeably on a daily basis. Seams Always Green Lawns endeavor to make all seams as invisible as possible. However, seams are occasionally visible due to the molecular structure of the product. This is unfortunately inevitable and can be influenced by a number of factors. Our warranty does not cover seam visibility.
PRODUCT GUARANTEE – All TigerTurf products come with a 10 year guarantee against fading of the product The grass is designed to match the effects of real grass. Continued usage in a particular area will cause it to curl and crush. In these instances we recommend regular brushing. Sport specific surfaces will come with individual warranties supplied by TigerTurf UK Ltd.
MAINTENANCE– Although maintenance levels are low we recommend you follow our maintenance guide. We offer a planned maintenance programme for landscape products, recreational and sport products. For schools, clubs and commercial companies where usage is quite high we recommend a regular maintenance programme to ensure the longevity of your product.
COLOURS – We send out the grass from the same batch to ensure there are no slight colour differentials. Therefore please be aware if you want to add more grass to an area at a later date there may be a slight colouration difference. We suggest ordering all grass from the same batch. AGL cannot be liable for any differences in colour for the same product if ordered separately. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
INDEMNITY – You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
JURISDICTION – The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
CONSUMER RIGHTS – None of the above Terms and Conditions affect your statutory consumer rights.
APPLICATION – These conditions alone shall govern and be incorporated in every contract for the sale of goods made by or on behalf of the Seller with any customer (“the buyer”). They shall apply in place of and prevail over any terms or conditions, (whether or not in conflict or inconsistent with these Conditions), contained or referred to in any documents submitted by the Buyer or in correspondence or elsewhere implied by trade custom, practise or course of dealing unless specifically excluded or varied in writing by a Director or other authorised representative of the Seller and any purported provisions to the contrary are hereby excluded or extinguished. 2. Acceptance by the Buyer of delivery of the goods shall (without prejudice to Condition 2 or any other manner in which acceptance of these Conditions may be evidenced) be deemed to constitute unqualified acceptance of the conditions. iii. If Subsequent to any conditions of sale or purchase, such contract howsoever made shall be deemed to be subject of these conditions.
QUOTATIONS AND ACCEPTANCE – A quotation by the Seller does not constitute an offer and the Seller reserves the right to withdraw or revise the same at any time prior to the Seller’s acceptance of the Buyers order. Any quotations shall in any event lapse unless the Seller accepts an order form the Buyer within 30 days of the quotation. 2. The Seller’s acceptance of the Buyer’s order is only binding once confirmed in a purchase order or written email confirmation.
PRICES – The prices payable for the goods shall be those shown on the Sellers quote. The Seller shall have the right at any time to revise prices to take into account inflation and/or increases in cost including (without limitation) costs of any goods, materials, carriage, labour or overheads, the increase or imposition of any tax duty or other levy and any variation in exchange rates. 2. Unless otherwise specified VAT and any other tax or duties payable by the Buyer shall be added to the price.
TERMS OF PAYMENT – Payment of invoices shall be made in full without any deduction or set-off in accordance with the terms stated on the Sellers invoice. Time of payments shall be essence of all contracts between the Buyer and Seller. The Seller reserves the right to suspend the provision of goods to the Buyer where any amounts are overdue under any contract with the Buyer until all such amounts have been paid.
Ii Private installs payment is to be received within 7 days of invoice electronically sent. Schools, clubs and commercial companies payment is to be received by 28 day of invoice being sent electronically.
Iii AGL has the right to request a percentage of payment on large projects above £5000.00 prior to work commencing. If payment is not received AGL has the right to delay or cancel the order.
Interest shall be payable on overdue accounts at the rate of 3% over Barclays Bank plc London base rate from time to time to run from the due date for payment until receipt by the Seller of the full amount.
DELIVERY – Delivery or dispatch dates mentioned in any quotation or email are approximate only and not of any contractual effect and the Seller shall not be under any liability to the Buyer in respect of any failure to deliver on any particular date(s). Time for delivery shall not be of the essence of any contract to which these conditions apply and shall not be made so by the service of any notice. All orders for goods endorsed delivery as required or with no final completing date for deliveries are accepted on condition that the Seller is given reasonable time to make the goods and full delivery of the goods is taken within 6 months of the Seller’s acceptance. iii. If the Buyer refuses or fails to take delivery of goods tendered in accordance with the contract or fails to take action necessary on its part for delivery of the goods the Seller shall be entitled to terminate the contract with immediate effect, to dispose of the goods as the Seller may determine, and recover from the Buyer any loss and additional costs incurred as a result of such refusal or failure (including without limitation storage costs from the due date of delivery). 1. Section 32(2) of the sale of goods act 1979 shall not apply. The Seller shall be required to give the Buyer notice specified in section 32(2) of that act.